Many websites look nice, but are not easy to use. Even large websites like the one of Canada Post have dead ends and frustrating page elements.
"You know from your own experience as a Web user that paying attention to usability means less frustration and more satisfaction for your visitors, and a better chance that you'll see them again."
- Steve Krug
The problem is: you don't know what you don't know. Sometimes it takes somebody else to point out the obvious.
That is what your website needs to be: obvious and effortless.
How about YOUR website? You probably think that everything is fine. After all, you never hear any complaints...
But that is a false sense of security: do YOU complain to the site owner if you can't find what you are looking for? Probably not. Most people just leave...
Even the best writer needs an editor.
U-C WEBS' educated second opinion can make a lot of difference for the effectiveness of your website. See your website through the eyes of the user. Our Usability Reviews can point out where your website visitors may get confused, annoyed or frustrated. Internet users are notoriously impatient, so you are probably loosing a lot of good potential customers because your website is not user-friendly or accessible enough.
Nardo Kuitert is an experienced Internet consultant who can point out areas of improvements on websites large and small. Some of the reviews include:
Deliverables usually include a PDF report with screenshots and screenrecordings.
Some of the clients that we reviewed websites for include the Hamilton Wentworth District School Board, the Amsterdam City Archives (Netherlands) and LondonTown.com.
Thank you for undertaking the usability review of LondonTown.com/hotels. Take a look and you will see that much of what you recommended has been implemented.
- Steven Potter, LondonMarketing
We are very pleased with your report, and were pleasantly surprised with the detailed recommendations it provided. We never realized many of the challenges you pointed out to us. Your approach as a typical website visitor was very confronting. Those candid screenrecordings really made us laugh!
- Armand Tognetti, Voigt Travel (NL)
Reviewing the effectiveness of your site can be even more effective when we can looking into your website's statistics as well. We can then review things like:
U-C WEBS offers several analytical tools. We can work with your existing log files and stats program, or set up tracking code that will start collectingthis invaluable information.
Contact us for more information about these statistics and analytics solutions.